RETURNS POLICY

Australian orders

Our returns policy is in addition to your rights under the Australian Consumer Law, as we want you to be satisfied with your purchase.

Change of mind returns

If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:

1. The items are returned within 7 days of purchase;
2. You can show your original receipt, online tax invoice or other adequate proof of purchase at the time you return the items;
3. The items have not been used or damaged in any way including that:
   • They are in their original packaging including manuals, pamphlets and all accessories; and/or
   • They are unopened, unused and in their original saleable condition;

Unfortunately, due to their nature and use, items in the following categories are not eligible for change of mind returns:

1. Scheduled items/medicines (prescribed or over the counter)
2. Baby formula
3. Fragrances
4. Vitamin supplements
5. Consumable products (e.g., food and drinks)

Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Shipping costs for the order and return will not be refunded.

Any items returned that don’t comply with our change of mind returns policy are unable to be refunded.

Other returns

We will accept returns and provide you with a refund, exchange or repair where the product is:

1. is faulty or is not of acceptable quality, or
2. significantly different to those shown or described to you, or
3. not fit for its intended purpose, or
4. unsafe.

Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.