Frequently asked questions

Concession PBS 

 If you hold a Medicare card and Concession card, you are eligible to pay the Concession PBS price. 

 PBS

 If you hold a Medicare card, you are eligible to pay the discounted PBS price. This may be the same as the private price when the medicine is cheaper than the PBS co-payment amount. 

Private

The private price is the price with no PBS subsidy. If you don't have a Medicare card or any benefit cards.

 Safety Net 

 If you hold a Medicare card, Concession card and Safety Net card, you are eligible to pay the Safety Net price. 

  Learn more about PBS pricing here. 

 The Australian Government’s Pharmaceutical Benefits Scheme (PBS) aims to provide affordable medicines to all Australians. A wide range of prescription medicines are available at subsidised prices on the PBS.

Most Australians pay a price up to a cap for their PBS medicines and the Australian Government pays any remaining amount owed to the pharmacy.

 There is a standard cap of $31.60 for the general population. 

There is a cap of $7.70 for people with a Pension, Concession or Veteran’s card.

If you have a Veteran’s White Card, the lower price only applies for prescriptions for specific conditions. Your doctor can advise if your medicine will be covered by your white card. If it is not covered, the standard cap of $31.60 will apply.

 For Aboriginal and Torres Strait Islander people who are registered for the Closing The Gap program, PBS prescriptions are usually free for those with a Pension, Concession or Veteran’s card or $7.70 otherwise.

Further information about the Closing The Gap program is available online.

 If your concession card has expired but you are still entitled to one, you will need to contact Centrelink to arrange for a new card. Until then, PBS medicines must be charged at the higher rate. 

Your pharmacist can provide a receipt for you to claim the difference from Medicare. 

 Unfortunately, once these products have left our shop, the storage conditions cannot be guaranteed; therefore, they cannot be returned for a refund. 

 You can order a prescription on behalf of someone else.

 eScripts are more convenient and easier to manage than paper prescriptions. They are stored on your smartphone, so you can access them anytime, anywhere, and you don't have to worry about losing them. 

 We accepts payments via:

• Cash.
• Visa or Mastercard.
• Bank transfer

 You can expect for the order to be ready for pick up within 4 hours. If your order is placed within 4 hours of the stores closing time, you can expect your order to be ready by 11am the next day.

In peak periods, time for orders may vary slightly.

You will be notified by email & text message when your order is ready for collection.

Under prescribing protocols set by the Victorian Government, starting Oct 2023 participating community pharmacists can provide healthcare consultations for: prescribing antibiotics for women experiencing an uncomplicated urinary tract infection (UTI), and repeat supply of oral contraceptives. Learn more